Return Policy
We want every print to come out right.
What's Covered
We cover defective prints only — things that went wrong on our end:
- Smudged or streaked prints
- Misprinted or missing pages
- Wrong pages printed
- Colour significantly off from the source file
Custom-printed items that accurately match the source file are not eligible for a return.
Reporting Window
You have 30 days from the delivery date to report a defect.
Our Remedy
Free reprint of the affected pages or photos — no cost to you. We'll arrange delivery or collection the same way as the original order.
How to Report a Defect
WhatsApp us with these three things and we'll review within 1 business day:
- Your order number
- A photo of the defect
- A brief description of what went wrong
What's Not Covered
- Differences inherent to printing — screen colours always look different from paper. Minor variations in tone, saturation, or brightness are normal.
- Issues with the source file itself — low resolution, incorrect formatting, or embedded fonts that did not render.
- Orders where you approved a digital proof before printing.
No Exchanges
Since all prints are made-to-order, we don't offer exchanges. But if something came out wrong, we'll reprint it for free — no questions asked.
Contact
Fastest way to reach us: WhatsApp
For formal correspondence: helpmeprintsingapore@gmail.com
Start Printing
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